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[Other Bug Report] Shop window keeps opening in battle field

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Post time 2021-11-29 12:33 AM | Show all posts |Read mode

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Edited by Darkium at 2021-11-29 10:41 AM

Game ID: 404624869 server: (5031)

Client version: 1.6.35.693.1

Device model: Samsung A32 | O.S version: Android 11

Valid proof of the bug:

Shop window

Shop window


Attack & skills

Attack & skills



Date & time when the bug occured:
Since 3 weeks ago
Today: Nov-28-2021 | Time: 11:00am

Bug explanation:
Hello players and Mods, I have been encountering the following problem since 3 weeks ago:While I am on the battle field and press the attack button, the heroe skills or the movement pad, the shop window randomly opens and this has lead me to die multiple times.

1.Battle ID: 366862454361355133(lost battle saved replay)

2.Battle ID: 367498294204799230 (Today's battle saved replay)

Saved & Uploaded replays:
Note: there is no upload button on my saved replays.

No "upload" button

No "upload" button


P.S: 1. If you still need a valid recorded video, please let me know and I will record it. | 2. Already tried customer service in game and the bot's auto messages did not help at some point anymore.
3. Already tried uninstalling and reinstalling the game.
4. Cleaned my phone screen and did not help either.
Edited:
This is the video link i made about the bug, the shop window opened less times this time but you will notice it on the first engagement for sure and when I bought the shield that was just me, it took me a while to save and upload. The video recorder made my gameplay very laggy and lost because of that. | Youtube video link: https://m.youtube.com/watch?v=gKCUm3xwv3k&t=241s

Post time 2021-11-30 02:58 AM | Show all posts
Darkium replied at 2021-11-30 02:14 AM
Just did a match and carefully holded my phone with my index on the edge of it and it all went oka ...

Im glad to be of help
It only happens to me when I remove my phone case and play, otherwise its good
Post time 2021-11-29 10:20 PM | Show all posts
Edited by imAldric at 2021-11-30 02:56 AM

May I ask where you place your right index finger while playing?
Because the bezel of the phone is so thin, the index finger can overlap that part of the screen and I know it myself cause it happens alot to me.
Try it out and let me know if it's because of that but the report will be filled nonetheless.
Thanks and hope you have a great day
Post time 2021-11-29 03:50 AM | Show all posts
Can you show video proof instead? It's really hard to tell by the pictures alone.
 Author| Post time 2021-11-29 09:12 AM | Show all posts
Done, I put a description and the video link at the end
 Author| Post time 2021-11-29 09:14 AM | Show all posts
C4lam1tyG0D replied at 2021-11-29 03:50 AM
Can you show video proof instead? It's really hard to tell by the pictures alone.

Just did :)
Post time 2021-11-29 12:18 PM | Show all posts

I think it was just lag that causes you to open your shop window late. 'Cause I saw your ms flickering 87 to 265, so that's the problem.
 Author| Post time 2021-11-29 12:56 PM | Show all posts
Edited by Darkium at 2021-11-29 12:57 PM
C4lam1tyG0D replied at 2021-11-29 12:18 PM
I think it was just lag that causes you to open your shop window late. 'Cause I saw your ms flicke ...

Thnx for watching and the actual problem is that I don't open the shop window at all, it does that on it's own and that is the actual problem. So, when ever I'm pressing the movement pad or any skill or attack, it decides to open on it's own and I close it imediatelly, normally I don't have lag, the lag you saw was because of me ussing omlet to record my screen and I never use it, I decided to download it today just for this video  

Comments

This happen cause you accidentally tap on shop By your index fingers The fingers between middle and thumb Just from my view Why the problem just happen one time in the match  Post time 2021-11-29 02:38 PM
From what I found after watch your video the problem in the early game from time 1:00 to 1:10 I think that happen Next Comment  Post time 2021-11-29 02:33 PM
Post time 2021-11-29 03:06 PM | Show all posts
Hi @Darkium
After I watched the vid I just found the bug that you mention was in 1:00 to 1:10 only if you have the other vid you can drop your link by updated your post above I also found that your average ping is red Have you used VPN or something like that? Just curious about it
 Author| Post time 2021-11-29 08:15 PM | Show all posts
Edited by Darkium at 2021-11-29 08:19 PM
faizudin357 replied at 2021-11-29 03:06 PM
Hi @Darkium
After I watched the vid I just found the bug that you mention was in 1:00 to 1:10 only i ...

Thnx for watching the video. I don't know if you saw the whole video but there are multiple times it opens, not only there at 1:00, it just thook longer in this match. I test it out but my index finger holds the top of my phone wothout touching the shop icon and it stays almost behind the screen while still holding it from the top corner. Also no, I do not use VPN ^^
I appreciate the comments guys

Comments

if you could tell me what the time that the bug happen cause i have watch the whole vid with playback speed 1.5x If i miss something from this vid let me know OK  Post time 2021-11-29 08:26 PM
 Author| Post time 2021-11-29 09:25 PM | Show all posts
Edited by Darkium at 2021-11-29 09:26 PM
Darkium replied at 2021-11-29 08:15 PM
Thnx for watching the video. I don't know if you saw the whole video but there are multiple times i ...

These are the times it opens on it's own: 01:08, 09:11, 12:06 and at 18:35 ( only this time I opened it my self to buy the shield )
P.S: in some other matches this happens more frequently.
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