I cannot log in to new device

Kokophone · Post time 2021-12-31 12:49 AM

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Hello there.i want to ask a question my account was recovery finish.but I cannot log in account to be device it's say the account was enabled device lock .how to fix

Charles · Post time 2021-12-31 03:53 PM

The only way is to contact customer service sadly as we do not have access to any power ingame or did they ask you to do a recovery?

Ncup.Ajh · Post time 2021-12-31 10:59 PM

as my colleague said
but if you still have access to your old device with that account, try logging into it because device lock feature is only available on advanced server for now and you need to turn it off

Kokophone · Post time 2022-1-10 06:13 PM

It's works thank you

M_Wardam · Post time 2022-4-27 12:21 AM

Hello kokophone same error

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[Request] I cannot log in to new device

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