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[Query] I received fake moonton email

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Post time 2022-1-2 12:44 AM | Show all posts |Read mode

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I have received fake email which is moontoncshelp@gmail.com after my account got hacked. I seriously thought it was a legit moonton email, so I have fill the form which is exactly like the retrieve form account. Then, after a month, my moonton account was disconnected from the game account. I think the hacker retrieve my account through the fake email. I have retrieve it back. What can I do to prevent them from retrieving my account again? I have proof of having the main device which I used for two years and I have the playstore account which I made payment. Any suggestions on what I can do? I hope you understand that my head was a mess after my account got hacked, and I really don't know moonton official email
 Author| Post time 2022-1-2 12:48 AM | Show all posts
I retrieve the game account through the in game support,but lost it a month after that. I retrieve my account again but I am afraid that this will not end
Post time 2022-1-2 01:50 AM | Show all posts
Skylar59 replied at 2022-1-2 12:48 AM
I retrieve the game account through the in game support,but lost it a month after that. I retrieve m ...

u can enable 2 step verification..log out from all device and connect fresh accnts with high security
 Author| Post time 2022-1-2 03:59 AM | Show all posts
But, the hacker can retrieve my account through the in game support. The gm can unbind all my account. I already talk to the to the gm but they just want to do it asap, so the problem is not solved.like I said above, I filled the retrieve form given and send to the fake email. They seems to be using it to get my acc.
Post time 2022-1-3 01:02 AM | Show all posts
Hello there!

Sorry for the inconvenience you experienced. You should be careful of suspicious email addresses.
Could you send the screenshot of your in-game cs query and your account information(in-game id, server code)?
If you need help on retrieving your lost account, don't hesitate to DM me or other staffs!

Best regards,
Esmera
 Author| Post time 2022-1-3 11:57 AM | Show all posts
Id : 28667446
Server : 2043

I already retrieve my account, but this morning I lost my account again because the hacker use retrieve account form too. I can retrieve my account but this will not end. I already share my receipt through the email, so the hacker can use it to retrieve my account. So, the problem right now is to prevent this.
 Author| Post time 2022-1-3 12:04 PM | Show all posts
As you can see, I send this information t Screenshot_20220102-173820.png he fake email.
Post time 2022-1-4 05:19 PM | Show all posts
the email looks insanely fake, thanks for this though, ill keep in mind to avoid falling for something similar.
 Author| Post time 2022-1-6 05:15 PM | Show all posts
So, nothing can be done? Like changing game id. Or does the recent purchase matter. If I purchase a lot

 Author| Post time 2022-1-7 09:13 PM | Show all posts
Customer support really sucks huh. I got back a wrong account even after already filled the form.They even asked me for a receipt. I already explain the problem but they will rush me to retrieve the account then after that it is done. If I didn't paid in game then it is fine. However, I paid a lot. If I retrieve the account, then the hacker will retrieve it back. Developer can't help me with this? I don't think the customer support can't help me much. I have wait for a long time. As for the proof I owned the account, I have the playstore account which all the payment being done and I have the device which I log in for 2 years now. Should not the playstore account will be enough proof because payment go through there. Does developer can help with this?
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