New Phone. Can't Login.

netbot

Hello. I can no longer log into my account. I recently got a brand new phone after installing mobile Legends on the new phone I was able to successfully switch accounts and it worked great the following day when logging in I was prompt with a network connection failed reconnecting and it would loop like this no matter what I did. I can't even log into the game on my old phone now. I've tried clearing the cache and storage on the game, Google play store, Google Play services and Google Play games. I've signed out of Google play games on the old phone as well. I'm currently on the beta version please note that even leaving the beta version it does not fix the problem because I've already tried that too. And yes I did search on here and did what they suggested.
Everything I've done does not work and I'm sure like most of you I've also spent a lot of money on the game and a big chunk of my life playing and for something like this to happen is very inconvenient and irritating. I've attached all the screenshots and information below.

Current version: 1.6.50.710.1 Role:624335116
Server ID: 624335116 (10145)
Username: kokak
Old phone: Redmi note 8 pro
New phone: Asus ROG 5s

seimz

Have you tried reinstalling the game again? Also, try connecting to a good wifi and check if it works.

netbot

Connecting to a VPN resulted in a successful login but not sure how long this work around will last.

imAldric

netbot replied at 2022-1-18 01:38 PM
Connecting to a VPN resulted in a successful login but not sure how long this work around will last. ...

What country are you located in and what country VPN did you connect to?
Please let me know if you are still facing the issue so I can forward it to my lead
Thanks

netbot

imAldric replied at 2022-1-22 08:42 PM
What country are you located in and what country VPN did you connect to?
Please let me know if you ...

I'm located in the USA also the VPN was located in the USA (Chicago)
I also don't need to use the VPN anymore, just a 1 time thing.