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[Payment-Contact Customer Service] Diamond Lost

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Post time 2022-1-22 09:12 PM | Show all posts |Read mode

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Dear CS Moonton,

Date 19 Januari i got billing that i have purchase diamond in game worth “Rp. 156.000 or 500 diamond” that i didnt make and to make sure my self, im go to the game and see my diamond only 485.

Then i go to apple support and make a refund charge that i didnt do.

But today when i open my mobile legend game and got email that “i got diamond illegaly and my diamond has decreased until -77”

How can that be happen to me?

When i got recharge billing my diamond event not increased but now i got my diamond decreased until -77.

Please your help about my case Moonton. Please your help about my case Moonton.


Post time 2022-1-22 09:58 PM | Show all posts
Hi

Sorry for the inconvenience
can you provide your in-game ID & server? so we can help to check the real issue regarding your negative diamonds
 Author| Post time 2022-1-23 11:20 AM | Show all posts
Hi
My ID : 29056853
Server : 2044
Post time 2022-1-24 03:10 AM | Show all posts
AomLo replied at 2022-1-23 11:20 AM
Hi
My ID : 29056853
Server : 2044

Thank you for notifying, I have sent the details to my lead.

Please be patient and we could hopefully get an answer for you soon
Post time 2022-1-24 10:49 PM | Show all posts
Edited by imAldric at 2022-1-25 08:14 AM

Update: Please do contact CS or via the email [mobilelegendsgame@moonton.com] as they will be the only one to help you for the moment. This is because they need to verify it first which we have no particular access to.

Hope this helps and have a great day!
 Author| Post time 2022-1-25 08:29 PM | Show all posts
Hi,

Im already sent to mobilelegendsgame@moonton.com from 22 january 2022, but until now there no feedback from them.

 Author| Post time 2022-2-7 10:51 PM | Show all posts
Hello, can anyone give me solution where i must do?
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