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[Crashing] Auto Restart during Draft pick

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Post time 2022-2-12 01:45 PM | Show all posts |Read mode

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Edited by octo9i at 2022-2-12 02:06 PM

Recently I've encountered auto restarting issue during draft pick (banning/picking) and while loading.
I've done clearing cache, re-installing still no luck.

1. 78986374 (2153)2. 1.6.52.710.2 (Role: 78986374)
3. Samsung Galaxy Note 10+ (Android 12)
4. https://vimeo.com/676130201
5. ( during draft pick / banning heroes / loading map )
6. Auto restart often during draft pick / banning heroes and loading map. only if successfully loaded into map no more auto restart.
7. 663907769858248022
8. https://vimeo.com/676130201

Post time 2022-2-12 10:55 PM | Show all posts
Hello and thanks for reporting this issue.
One of my colleague will collect and report it. As Cloud said, you could in the meantime try a few apps that monitor your CPU, RAM, GPU usage to make sure there is no minor issues or such. It can always come in handy especially in times where you might ecounter lag or fps drops.

Post time 2022-2-12 09:22 PM | Show all posts
Note: The author has been banned or deleted.
 Author| Post time 2022-2-12 02:19 PM | Show all posts
Current Status: Banned from match making (Report AFK), losses credit score and ranking stars.
 Author| Post time 2022-2-13 12:52 AM | Show all posts
i appreciate your quick respond mods

currently had 173.6 GB of storage, 7 gb ram available. I have the habit of optimizing before each play to make sure a smooth game. it's my first time experiencing this.
 Author| Post time 2022-2-13 12:58 AM | Show all posts
p/s: only when successfully loaded into map then it went smoothly without auto restarting.
 Author| Post time 2022-2-13 01:02 AM | Show all posts
CloudDevelic replied at 2022-2-12 09:22 PM
@octo9i

Okay this is weird indeed. Your device and OS clearly can support the game.

it's happens only on hero pick / banning stage and while loading to map. once successful loaded it run smoothly.
 Author| Post time 2022-2-13 01:36 AM | Show all posts
always running on the lowest graphic (smooth) settings even i know this device capable of running high
Post time 2022-2-13 04:55 AM | Show all posts
How if you try to reset all the data and download it again... I had the experience before the issue you had faced, all I do was uninstall the game and download it again... But I can't 100% guarantee that will works on your phone since out phone types and spec were different...
 Author| Post time 2022-2-13 08:02 AM | Show all posts
血梅MAYN replied at 2022-2-13 04:55 AM
How if you try to reset all the data and download it again... I had the experience before the issue  ...

hi 血梅MAYN,

that's what i thought too unfortunately no luck tho

I'm able to log into lobby with no issues

the auto reset only happens on draft picking / banning and while loading into maps but once successfully loaded into game it went smoothly.

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