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[Account] MMR BUG AND HIT WITH A SIMULTANEOUS MATCHING

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Post time 2022-3-3 06:05 PM | Show all posts |Read mode

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Dear moderators,

I was in contact with GM ALINE regarding the mmr bug issue i had on the 2022-03-02 14:41:16 (UTC+8)

the developers were still checking the issue and suddenly i was hit with a 30 days ban for SIMULTANEOUS MATCHING i have all my game id and proof that there was no SIMULTANEOUS MATCHING are there anyone here can give me the update on the status for my account. and DO i need to provide the screens shot that i sent in the customer service in game here as well?

id: 1048369729
server: 13199

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Post time 2022-3-21 06:36 PM | Show all posts
Hello jiege!
To provide you a better assistance, I moved the thread to Bug Report section.
Hope you understand and have a great day!
Post time 2022-3-5 02:22 PM | Show all posts
@jiege

Will do. I had already reported your case to my team since I posted my 1st reply; will let you know once I get updates regarding this
Post time 2022-3-4 12:22 AM | Show all posts
@jiege

Could be a false positive as I saw the same enemy's IGNs for different matches. But as moderators, we cannot say for certain what has happened exactly as this does not fall into our authorisation and jurisdiction.

The most we can do is to help you to submit a query to see what is the official corresponding message in regards to this issue
 Author| Post time 2022-3-3 06:13 PM | Show all posts
i have also check in the panlty inquiry there is nothing there about my ban as well please do verify this

msg647526171-197690.jpg file:///D:/backuponedrive/OneDrive/Desktop/New%20folder%20(3)/msg647526171-197690.jpg
 Author| Post time 2022-3-4 07:21 AM | Show all posts
CloudDevelic replied at 2022-3-4 12:22 AM
@jiege

Could be a false positive as I saw the same enemy's IGNs for different matches. But as moder ...

OK noted please do let me know whats the reply and update i have all the images and proof that i am not cheating at all please do assist in my appeal too
 Author| Post time 2022-3-5 08:52 PM | Show all posts
CloudDevelic replied at 2022-3-5 02:22 PM
@jiege

Will do. I had already reported your case to my team since I posted my 1st reply; will let  ...

Thank you looking forward to your updates !
 Author| Post time 2022-3-21 04:39 PM | Show all posts
CloudDevelic replied at 2022-3-5 02:22 PM
@jiege

Will do. I had already reported your case to my team since I posted my 1st reply; will let  ...

HI CLOUD any updates so far?
 Author| Post time 2022-3-22 08:43 PM | Show all posts
Esmera replied at 2022-3-21 06:36 PM
Hello jiege!
To provide you a better assistance, I moved the thread to Bug Report section.
Hope you  ...

alright thank you!
Post time 2022-3-26 12:08 AM | Show all posts
@jiege

No news yet as of now, but let me nudge again and get back to you
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