Game lagging ping always 200ms +

fire2fire

Please help game very lag in last 1 month , ping constantly 250ms+ , when i check ips all game server are located in USA  softlayer..

high ping

sample ips

121.210.218.238
161.202.210.223
119.81.63.252   
169.55.210.234  
161.202.210.146
161.202.210.233
119.81.63.210   

BMPW

Hello and Good day!
We apologize for the inconvenience. Please do try this troubleshooting steps to resolve the issue.

-Turn the speed mode off and on
-Clear cache the game by going to in game settings > network test > cache clearing
-Restart your network or device
-Make sure the phone is not overheating as it affect the performance of the device or your phone
-Change network into a stable Wi-Fi connection in case you are using 4G (4G is not optimal for the game)
-Check if there is any available 5G connection in your area as 5G is faster

If this still doesn't work then please contact the customer services in game. Here are the steps to report the issue to them.
Internet and performance issues > Encounter lag issues high ping while playing > feedback form on lag. Then Fill out the form.
Thank you and have a wonderful day!

seimz

Which server are you on? Must have crossed with a usa server. Try using a vpn and see it works. Do include your ID(server id), game version, when does it occur.

fire2fire

Game version 1.6.58.7191 and ID158823819( 2802)
Or 154887309(2786), everytime I connected to wifi With VPN I can get 50-80ms but it's not stable and always spike.  The only solution is using mobile data,

CloudDevelic

@fire2fire

Does this issue occur previously or only recently? Also, have you tried testing ping to generic sites like Google.com with your WiFi?

Also, just to check, try turning location services on both in game and on your device, see if it solves the issue

imAldric

Hello,
Just to check up on you, are you still facing any issues?

Please do get back and let us know if you are