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[Complaint] Wrong Prize on Collector Event

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Post time 2022-3-24 01:53 AM | Show all posts |Read mode

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This is unacceptable. Like guys, really? Been waiting for this skin for a whole year and I didn't get it when it was my super reward prize choice
I hope you could fix this and give me Gusion Collector instead. Please, please, please. I'm so really disappointed. Like really disappointed. I wanna cry so bad.
 Author| Post time 2022-3-24 01:55 AM | Show all posts

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I can't seem to upload a picture so I put in the comments instead. It's a pic from my sister's tab that's why it says received.  Post time 2022-3-24 01:58 AM
 Author| Post time 2022-3-24 01:55 AM | Show all posts

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Here's the Silvanna Collector  Post time 2022-3-24 01:56 AM
 Author| Post time 2022-3-24 01:56 AM | Show all posts

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And here's the last pic I got before I got the main prize.  Post time 2022-3-24 01:57 AM
Post time 2022-3-25 07:06 AM | Show all posts
Hi
sad to hear that.. but i wonder, how possible you can get silvanna instead of gusion even though you have already set the top prize, or maybe you forgot or accidentally changed back the top prize to silvanna?

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No, it's still Gusion when I draw for the last draw to get the super reward.  Post time 2022-3-25 07:29 AM
Post time 2022-3-26 09:06 PM | Show all posts
Note: The author has been banned or deleted.
Post time 2022-3-26 10:49 PM | Show all posts
Hello,
I believe this isn't a bug as the only 2 reasons this would happen is if you logged in on a different device, which will set the top prize to default, aka Silvana. The other reason can be that you mistakenly set the top prize to Silvana.
If you are certain that none of this happened, please provide us with your in-game ID and server ID so we may forward this to the dev team.
Again, sorry for the inconveniences.

Comments

I tried contacting customer service but seems they're slow to reply or didn't reply at all. ID: 406606434 IGN: Kanser101 Server: 3859  Post time 2022-3-29 11:16 AM
I was playing on the same device but I switched account before drawing because I play in my sister's tab.  Post time 2022-3-29 11:15 AM
Post time 2022-3-28 02:17 PM | Show all posts
Sorry for the problem that you chose Gusion while getting Silvanna. If you want to change your grand collection final reward, please contact customer service in game because we need to ensure that you are the account owner.

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Yes, I did contact the customer service but it takes them too long to reply. So I didn't bother after telling them my concern. At least, they knew.  Post time 2022-3-29 11:18 AM
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