App Crash

MONKEYDUNK

Hi, ever since the update, I've been experiencing app crash for a week now.  I've cleared app cache, wiped my phone cache and rebooted, reinstall the app but same thing happened. I'm using Samsung Note 10 Android 12.

imAldric

Hello @MONKEYDUNK,

Apologies that you have been facing this issues since the new update.

Generally, It's caused by the heavier updates of the game, file corruption, unfinished resources, or continous switching of applicatoins.

Kindly follow these basic troubleshooting steps that might resolve the issue:
- Clear your in-game cache
- Try lowering your graphic settings
- Make sure there is enough storage on your device
- Make sure your game is updated to the latest version
- Restart your device/internet connection
- Switch to Mobile Data if you are using a Wi-Fi connection or vice versa
- Make sure you have a stable internet connection
- Make sure your device is not overheating or make sure you are not playing and charging at the same time
- Make sure that there are no background applications active when in-game
- Reinstall the application

If the issue still persists, please head to the in-game Customer Service, then tap:
Internet and Device Performance > Click here to fill in the form
Then, fill out the form with the necessary information of your report and submit it.

Upon submitting the completed form, kindly allow the Customer Service 1-10 business days to have a response.

Finally, please do also send us your ID, IGN and Server. Alongside that, fill more details on your Device Model number, Android Version number and do also make sure that you phone is updated to the newest version.

Hope this helps~

Thanks and hope to hear from you soon

imAldric

I've got an update for you,

Please uninstall the current apk and download the game from the link below.
https://drive.google.com/drive/f ... a9YQU8e?usp=sharing

Please let us know if you face any issues and we will try to assist you as soon as we can

MONKEYDUNK

imAldric replied at 2022-4-19 06:26 AM
I've got an update for you,

Please uninstall the current apk and download the game from the link be ...

You are a life savior Aldric! This is working at last! Thank you! But still I got my credit score deducted as the system detected me afk while my screen is freezing.

MONKEYDUNK

imAldric replied at 2022-4-19 06:26 AM
I've got an update for you,

Please uninstall the current apk and download the game from the link be ...

Hey Aldrich, just now it works but only for awhile. I try to start a game but I was stuck at loading page at 1%. I got two times penalty for this! It is so not acceptable. My Acc ID: 146789840, Zone ID: 2738.

imAldric

MONKEYDUNK replied at 2022-4-19 09:30 PM
Hey Aldrich, just now it works but only for awhile. I try to start a game but I was stuck at loadi ...

Thank you very much for your feedback.

I have passed this to my lead and have it checked for you. In the meantime, I would recommend to wait and possibly not play for a bit due to the credit score deductions.

Hope this helps and I will get back to you as soon as possible

Esmera

Hello @MONKEYDUNK.

Please clarify whether you directly made an update after installing the apk file.
Also, your credit score will be restored to 100. If your current credit score is above 100, then there will be no change on your score.

MONKEYDUNK

Esmera replied at 2022-4-20 09:34 PM
Hello @MONKEYDUNK.

Please clarify whether you directly made an update after installing the apk file ...

Hello @Esmera

Yes indeed. I've directly made an update after installing the APK file. Yesterday when I tried playing brawl it was ok but I wouldn't risk playing classic as I am afraid a similar issue might happen. Should I try?

imAldric

MONKEYDUNK replied at 2022-4-21 11:30 AM
Hello @Esmera

Yes indeed. I've directly made an update after installing the APK file. Yesterday w ...

Any more feedback on it now? Have you tried it in classic?

Update: It is advised not to but its entirely upto you really. The issue will be fixed in the next update. Sorry for the inconvenience.

However, if you do play and enocunter it repeatedly with your credit score decreasing, please contact us back. We will help to restore your credit score to 100.

Hope this helps~

MONKEYDUNK

imAldric replied at 2022-4-22 05:06 AM
Any more feedback on it now? Have you tried it in classic?

Update: It is advised not to but its e ...

Hi @Aldric. I've tried a few games last night and fortunately, it went smoothly.

Thank you so much for your help. Hopefully, this issue will be fixed entirely in the next update!