Temporarily unable to switch accounts

M_Wardam · Post time 2022-4-25 02:10 PM

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The account has enabled device lock. Cannot log in to the account on the current device. If you have any questions, please contact us via Customer Service.

M_Wardam · Post time 2022-4-25 02:10 PM

Please someone help me

imAldric · Post time 2022-4-25 05:41 PM

Hello, the prompt appeared because you've been trying to connect to your account with different devices, not your usual devices.
Have you contacted CS? If not, please do contact them and they will be able to help you with it. Please note that it may take 1-10 days so please be patient with it.
Hope this helps~

LB. · Post time 2022-4-26 12:42 AM

I experience this once i wait for like 24 hours and it went thru, if this doesnt work better to contact customer support

M_Wardam · Post time 2022-4-26 07:30 PM

I contacted CS and they said I could log in in 24 days, but I could not.

M_Wardam · Post time 2022-4-26 07:31 PM

Now 26day no unlock sir

M_Wardam · Post time 2022-4-26 07:33 PM

Customer service say 2022-4-24 unlock device but 2022-4-26 no unlock device sir

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