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Honestly speaking, these systems you're talking about has been a problem and will always be a problem not just in the game itself but also to other online games existing out there.
For report system, it is not easy to implement such system that will be absolute when it comes to giving punishments/warns, it can be abused by players as well. While there is a significant difference between the THEN and NOW versions of them. I don't think these such things will ever get a 100% solution because a lot of factors come into play especially in report system because it can abused and a player can have a bad day or just happen to suck at that exact match or other factors that might affect his/her gameplay.
However for matchmaking, they have been also improving it overtime. While it is still a problem, but the game is designed to find the fastest match possible rendering it sometimes can be abused once players finds out the algorithm behind it. Although sometimes the system may mismatch you, but it doesn't really mismatch you because there are also other factors that come into play when players get matched. While rank is the number 1 factor determiner, there are also stats behind it that also affect how players get matched. While it may look like it's an unfair matchmaking, the player whom you got matched with is probably actually good and have good stats but happens to be bad at that game due to having unexpected lags, circumstances in real life, bad team composition, etc. |
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