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[Complaint] iOS Decline buying Monthly Diamond from Moonton

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Post time 2022-7-28 04:04 PM | Show all posts |Read mode

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Edited by fizowl8 at 2022-7-28 04:09 PM

Hi, one of my friend buying in game Monthly Diamond package, and this happen. Usually he buy this package without problem, but this month this happen.

ID : 18193029
Server : 2021

Payment Declined, but money haven't refund back.

Payment Declined, but money haven't refund back.
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Post time 2022-7-28 04:55 PM | Show all posts
Edited by irezer at 2022-7-28 04:56 PM

In my opinion, probably should forward and deal direct with customer service to get faster feedback.

What i understand from the notice's title, its said about deduction of illegal diamonds.

Are ya friend using illegal way to get diamonds...? Oof
 Author| Post time 2022-7-28 04:58 PM | Show all posts
irezer replied at 2022-7-28 04:55 PM
In my opinion, probably should forward and deal direct with customer service to get faster feedback. ...

I already report it to CS, but no reply yet. Look at the picture before you said buy from illegal diamonds.
Post time 2022-7-28 05:18 PM | Show all posts
Edited by irezer at 2022-7-28 05:20 PM
fizowl8 replied at 2022-7-28 04:58 PM
I already report it to CS, but no reply yet. Look at the picture before you said buy from illegal  ...

I see. mkay... but i think better ya friend deal with CS much better tho. If ya the one report about it, CS gonna stunned and confuse with ya report probably.

Like ..."Which one is in purchased problem...you or your friend?"

I already look those pictures, last four pictures about player history purchase said about refunded, which is on ya friend's side and the last one said about illegal Diamonds, which is on Moonton side.

I think probably Moonton declare it as illegal, so no refund. Idk.

Post time 2022-7-30 05:43 AM | Show all posts
do now show purchase recite info so openly..it might cause trouble..and as u said u already informs cs i will suggest u to wait patiently until they reply .
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