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[Other Bug Report] Account banned 30 years

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Post time 2022-8-27 03:52 AM | Show all posts |Read mode

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Hı admin
İd: 212383257Sunucu: 4049Hello, I want to tell you my situation first. I had a car accident in April. I was hospitalized for 2 months. It was June when I recovered.I came to my house, I tried to enter the game, I could not log in to my account.I later connected to customer service and withdrawn my account because my account was stolen.I tried to login to my account I logged into my account, but got banned for 30 years and got an error saying maphack I was in shock, I have written to everyone since June 26, I tried to reach everyone i am moonton player since 2018I have spent 80 thousand dollars on my account, I have helped so many people that your players Ranked 60th globally in gift throwing I didn't really add a single plugin. Something may have happened when my account was hacked, but it's not my fault, it's yours.but I would appreciate it if you wouldn't throw away all my hard work, I trust your fairness.I've been dealing with it since June I write to customer representatives, they close the chat No one was interested in any way. I have added one of my conversations with customer service as a screen, can you help me please?
Post time 2022-8-28 10:58 AM | Show all posts
Note: The author has been banned or deleted.
 Author| Post time 2022-8-28 03:46 PM | Show all posts
can i wait long i have been waiting for 3 months i have so much effort that i can't reach anyone please help me now
 Author| Post time 2022-8-28 04:23 PM | Show all posts
I really didn't do anything, as I said above, so much for my effort.Will my account be opened, how many years have I been your player?
Post time 2022-9-3 09:30 AM | Show all posts
Hi @alfa467

Between 2022-06-16 and 2022-06-26, you did in fact utilise a hack, and this account was shut down on that day.
Because of the account's cheating data, regardless of who controlled it, the game has banned the account itself. The account did in fact utilise a hack. A ban cannot be removed. This action already against our Privacy and Policy Statement.

We have already analyze it and find that we can't help you anymore
Thanks for your patience
 Author| Post time 2022-9-3 09:36 AM | Show all posts
sir, but there is something like this, it's my fault in the stolen account, I spent so much, I didn't use it, I have it in my proof I had my account security, my account was a valuable account, what can I do here, what is my fault, you should use it for 5 years, someone should ban your account, is it okay?
 Author| Post time 2022-9-3 09:41 AM | Show all posts
I've been helping your players all the time, it's not my fault, I didn't get the account stolen on purpose, you're getting into my rights, they're stealing my 5 years of work, they're banning the account, that's my problem too No can you help me please
 Author| Post time 2022-9-3 10:59 AM | Show all posts
Sir, I have the document of the date I left the hospital as proof, I can send it to you.2. As I learned that my account was stolen after I got out of the hospital, I cannot log in to my account, I log in from another account and connect to customer service and say my account was stolen. I'm withdrawing my account, the date of this is registered in the customer service system, they save my account, I enter this, my account is banned, I'm shocked, I've been writing to everyone since that day
Post time 2022-9-8 06:54 AM | Show all posts
Did you use suspicious file
 Author| Post time 2022-9-9 12:28 PM | Show all posts
No I did not use any plugins.
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