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[Login] Login Problem (Maybe BUG)

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Post time 2022-9-2 06:08 PM | Show all posts |Read mode

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Edited by BuSak7175 at 2022-9-2 06:11 PM

Hello there, I've got a problem when I try to login into my account using any method (moonton/facebook/tiktok), the system requires a verification code but I have turned off the secondary device verification. The thing is I forgot my email password so I can receive the verification code. I tried to bind a new email and when it was changed the verification code was still sent to my old email. FYI right now my account was logged in to my old device (android) and I am trying to log in to my new device (iOS), this problem happened when I'm trying to login into my new device.
I have tried to contact the CS and they said that the solution is to request to retrieve the account, but the problem is I forgot when I created the account, so is there any solution beside retrieve the account?

Anyway, thank you in advance!
 Author| Post time 2022-9-2 06:13 PM | Show all posts
here is some picture
Screenshot 2022-09-02 180848.jpg
WhatsApp Image 2022-08-28 at 4.52.08 AM.jpeg
Screenshot 2022-09-02 180848.jpg
WhatsApp Image 2022-08-28 at 4.52.08 AM.jpeg
Post time 2022-9-2 07:15 PM | Show all posts
I have the same problem, I lost my phone number to verify email account. So I cant login to email to receive  the code
Post time 2022-9-3 10:28 PM | Show all posts
Note: The author has been banned or deleted.
Post time 2022-9-8 06:56 AM | Show all posts
Don't share your personal data like this
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