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[Other Bug Report] stole my account please help me

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Post time 2022-10-27 07:11 PM | Show all posts |Read mode

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They stole my account on 20.10.2022 and reset my phone.Although I have all the information, I keep getting errors from the customer service, I will send you any information you want, can you please help me?I have all the expense receipts
 Author| Post time 2022-10-29 08:46 PM | Show all posts
about $65k (600-700k diamonds)
Post time 2022-10-27 10:15 PM | Show all posts
Edited by Excalibur61 at 2022-10-27 10:17 PM

Hello there. Kindly tell what error you are getting from the customer care.

Please remember do not share your Recites Copy or anytype of confidential info with anyone.

 Author| Post time 2022-10-27 10:30 PM | Show all posts
Where should I send the screenshot?
Post time 2022-10-27 10:34 PM | Show all posts
alfa467 replied at 2022-10-27 10:30 PM
Where should I send the screenshot?

You can drop the error Screenshot here.But if it contains any information please blur that out.
 Author| Post time 2022-10-27 10:49 PM | Show all posts
can you tell me how to download
Post time 2022-10-28 12:11 AM | Show all posts
Note: The author has been banned or deleted.
 Author| Post time 2022-10-28 12:29 AM | Show all posts
Can you help me where to download and how to download I've been trying for 1 week
Post time 2022-10-28 05:40 PM | Show all posts
Edited by AlyAoi at 2022-10-28 10:46 AM

Send an email to with your information.
Which one?
1). [Nickname]

2). [Server ID] you can find the ID and server info from the basic profile.

3). [Account ID] is recommend that you keep a screenshot of your account profile screen, which contains your Account ID and server info to help you retrieve account.

4). [Device Model] if you have changed your device, please enter the device model you used before the account was stolen.

5). [Date of Registration]  please provide the approximate date of your account creation. You can find the date of your first achievement in Game Center to estimate your date of registration.  

6). [First & Last Purchase Receipts] If you have recharged in the game before, you can provide the order number or screenshots or your early and recent transactions:  

~Android device: log in your Gmail and find the payment confirmation mail from Google, which contains the GAP number.  GPA.**** - **** - **** - *****. If your email is deleted, you can check this Google Store Help.
Google Play Order screenshot example:
~iOS device: please provide the screenshot or your order receipt. You can find it in your email and iTunes.
iTunes Order screenshot example:

(please don't hide the order number)

7). Character Level

8). How many and which heroes do you have?: not necessary information, but it will be helpful if I you remember it.

9). How many and which skins do you have?: not necessary information, but it will be helpful if I you remember it.

10). Please provide a New Game progress or the [Account ID] and [Server] of your current progress: this is IMPORTANT because GM will transfer its connected social platform account to your lost progress.
If you have started a new game progress, please connect it to your social network account.
Please make sure this progress is connected to at least one social network platform:  (multiple choice) This is a very important step for the GM to help you restore the lost account!

11). Cause of account lost:  Changing device, being hacked or other reasons.

 Author| Post time 2022-10-28 06:45 PM | Show all posts
I sent what you said
Post time 2022-10-28 09:35 PM | Show all posts
For more faster responses and such, it's always best to contact customer service first in-game using another account. 2nd option is to send an email.
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