stole my account please help me

alfa467

They stole my account on 20.10.2022 and reset my phone.Although I have all the information, I keep getting errors from the customer service, I will send you any information you want, can you please help me?I have all the expense receipts

alfa467

about $65k (600-700k diamonds)

Excalibur61

Hello there. Kindly tell what error you are getting from the customer care.

Please remember do not share your Recites Copy or anytype of confidential info with anyone.

alfa467

Where should I send the screenshot?

Excalibur61

alfa467 replied at 2022-10-27 10:30 PM
Where should I send the screenshot?

You can drop the error Screenshot here.But if it contains any information please blur that out.

alfa467

can you tell me how to download

alfa467

Can you help me where to download and how to download I've been trying for 1 week

AlyAoi

Send an email to MobileLegendsGame@moonton.com with your information.
Which one?
1). [Nickname]

2). [Server ID] you can find the ID and server info from the basic profile.


3). [Account ID] is recommend that you keep a screenshot of your account profile screen, which contains your Account ID and server info to help you retrieve account.

4). [Device Model] if you have changed your device, please enter the device model you used before the account was stolen.

5). [Date of Registration]  please provide the approximate date of your account creation. You can find the date of your first achievement in Game Center to estimate your date of registration.  

6). [First & Last Purchase Receipts] If you have recharged in the game before, you can provide the order number or screenshots or your early and recent transactions:  

~Android device: log in your Gmail and find the payment confirmation mail from Google, which contains the GAP number.  GPA.**** - **** - **** - *****. If your email is deleted, you can check this Google Store Help.
Google Play Order screenshot example:
~iOS device: please provide the screenshot or your order receipt. You can find it in your email and iTunes.
iTunes Order screenshot example:

(please don't hide the order number)

7). Character Level


8). How many and which heroes do you have?: not necessary information, but it will be helpful if I you remember it.

9). How many and which skins do you have?: not necessary information, but it will be helpful if I you remember it.

10). Please provide a New Game progress or the [Account ID] and [Server] of your current progress: this is IMPORTANT because GM will transfer its connected social platform account to your lost progress.
If you have started a new game progress, please connect it to your social network account.
Please make sure this progress is connected to at least one social network platform:  (multiple choice) This is a very important step for the GM to help you restore the lost account!

11). Cause of account lost:  Changing device, being hacked or other reasons.

alfa467

I sent what you said

Charles

For more faster responses and such, it's always best to contact customer service first in-game using another account. 2nd option is to send an email.